GDPR and Privacy Policy

Who we are

We are Osbourn White Limited Chartered Surveyors – Company registration no. 7802761
Our Registered address is Chandler Tuck, 30 North Street, Ashford, TN24 8JR (referred to as “we” or “us” or “our”).
We are the providers of the website osbournwhite.com (referred to as the “Site”). We are a firm of Chartered Surveyors offering Professional services such as property surveys, dilapidations, disrepair reports expert witness reports and Management services to the property market.
A reference to “you” or “your” is a reference to a user of the Site or any of our services.

Introduction

We are committed to protecting your privacy and we aim to comply at all times with the rules introduced by the General Data Protections Rules May 2018 . This privacy policy (referred to as the “Policy”) explains how and for what purposes we use the information collected about you. Please read this Policy carefully. By using this Site and any services we offer via this Site, you are agreeing and consenting to the processing of your data as set out below.
This Policy only relates to the personal information that we collect about you from the Site or from third parties such as social media companies.

Contacting us

If you need to contact us via email to enquiries@osbournwhite.co.uk or please write to the Director of Osbourn White Limited, 30 North Street, Ashford, TN24 8JR

What personal data do we collect about you?

Information you give us: We will collect the information that you give to us when requesting our services. We may also collect other information about you at the same time, such as details of the sort of property you are interested in, the location of the property, documents such as leases, conditions of sale, legal bundles etc.

Information we may collect about you: This is different to “information you give us” because it relates to technical data that we collect. So for example, we may collect telephone numbers, email addresses etc.

Information we receive about you from third parties: We may receive information about you from other professionals such as lawyers, estate agents, etc.

What do we do with your personal data?

Main Uses of Your Data
This section of the Policy describes the things that we do with your data which relate directly to you and our services. They are the things that we hope you would expect us to do with your information. We will use your information:
to provide the services that you have requested;
to contact you for your views on our services and to notify you occasionally about important changes to our Terms of Use or this Policy or developments to our services

Technical Uses
This section of the Policy describes the things that we do with your data that arise from the collection of your information whilst using our services. We may use this information:
to conduct reviews that assist us in the improvement and optimisation of our services;
We may combine technical information with other information that we have about you to help us with our processing of your information as described in this Policy.

Use of your data for marketing and communications

Sometimes we may use your personal information to provide marketing messages to you or allow us or third parties to communicate with you on third party services. We will always seek your consent before doing so.

Who has access to your personal data?

We retain access to all personal information that we have collected from you or about you. Information will not be passed onto external agents without your express permission.
We recommend that you check the policy of any website that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.
If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass your information to them in order to deliver the service. By using this Site you consent to us providing your information to the third parties authorised by us to provide such services.
We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice. We will retain your information for as long as is reasonable and necessary and no longer than permitted by law.

Where do we store your personal data?

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We follow strict security procedures to ensure that your personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties, we will require them to have in place similar measures to protect your information.

Only employees who need access to your information to perform a specific job are granted access to personally identifiable information. We may require you to co-operate with our security checks before we disclose information to you.

Your rights

You have the right to ask us not to process your personal data at any time.
You have the right to use our Site without consenting to marketing and communication services that we provide. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. We always use the most recently submitted information to be your current consent status.
The General Data Protection Regulations May 2018 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Regulations.

Changes to this policy

Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Policy.